Effortlessly Reverse Rewards and Refund Points
You can now reverse a customer’s redeemed reward directly from the dashboard, deactivating the voucher in Shopify, removing it from the customer’s widgets, and refunding the points spent on the discount.
This feature was introduced to address a common situation where customers redeem a reward but later change their purchase, such as removing an item from their cart or selecting a different product.
Previously, you had to handle these requests manually. Now, you can reverse the redemption and let the customer reapply the reward to their updated purchase.
But why?
This feature makes it quicker and easier for you to manage accidental reward redemptions, improving the overall customer experience.
It saves you time by automating the process while ensuring customers can still use their rewards as intended.
When would you use this?
- Update Purchases: Reverse rewards when customers change their order after redeeming a reward, allowing them to reapply the discount to their updated purchase.
- Handle Refund Requests: If a customer mistakenly uses a reward on the wrong item, reverse it to refund their points and deactivate the voucher for a smooth resolution.
- Prevent Customer Frustration: Let customers adjust their purchase without losing out on rewards, ensuring a better shopping experience.
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