Product Updates

Influence.io X Gorgias Integration

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Intelligent Segmentation: Merge customer insights from Influence.io with Gorgias's ticketing system to categorize customers based on loyalty status, behavior, and preferences. This enables highly targeted and personalized customer interactions.

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Personalized Communication: Utilize Gorgias's automation features to send customized responses and follow-ups triggered by specific customer actions within the loyalty program, strengthening customer relationships and encouraging ongoing engagement.

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Prompt Issue Resolution: Gorgias's unified inbox streamlines the management of customer inquiries, complaints, and feedback in real-time. Integrated with Influence.io data, your support team can promptly identify loyal customers facing problems and prioritize their concerns for quick resolution.

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Feedback Utilization: Centralize and leverage feedback from loyalty program participants to continuously refine your program. Gorgias's reporting tools provide insights that help identify recurring issues or trends, facilitating data-driven enhancements to your loyalty program.